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Ubuntu Professional Desktop Service

Canonical offers a high level of quality support to professional individuals who make more advanced use of their Ubuntu desktop environment. We understand that proficient users need responsive support and definitive solutions to their issues. So we have gathered our team of knowledgeable Ubuntu experts to give you the support you need.

 

 

 

 

Download the Ubuntu Professional brochure (pdf)

Professional service highlights

We know that you have to juggle many demands as a professional. It can be a challenge staying connected while on the move or trying to make the most of your resources. With the Ubuntu Professional Service, our experienced support team can help you ensure access to your network services or help you set up your Ubuntu desktop for remote access. They can also assist with creating a virtualized desktop environment, helping you get the most out of your desktop hardware.

Here are some of the services you can expect from the Ubuntu Professional Service.

Windows network access

  • Setting up Ubuntu to log in to a Microsoft Windows Active Directory
  • Help with accessing network resources, such as printers and shared files
  • Debugging configuration issues or use of Open Source Active Directory authentication functionality, such as Likewise Open

Remote desktop

  • Setting up the default remote desktop capability in Ubuntu Desktop Edition
  • Help with configuring advanced desktop sharing features
  • Troubleshooting and resolving issues using the remote desktop

Desktop virtualization

  • Installing and setting up desktop virtualization on Ubuntu Desktop Edition
  • Help with configuring networking and local host device access
  • Help with installing Microsoft Windows and Ubuntu as a guest
  • Debugging issues with desktop virtualization

Complete list of Professional Service features

Service features comparison

Quality support guarantee

As the sponsor of Ubuntu, Canonical aims to ensure that users get the most out of every Ubuntu technology. We provide the same high-quality service to all of our customers, whether they are individual users or corporate customers. We want you to be thrilled with both our service and your use of Ubuntu every single time. Some of the service advantages you'll receive with our Professional Service are:

  • Phone and online support during standard business hours
  • Access to the online Canonical Support Portal to track your support requests
  • Support from a qualified Ubuntu support engineer
  • Severity 1 issues will receive a 4-hour business response time and continuous effort with resolution during support hours

If you'd like to discuss your requirements in more detail, please contact us.