Enterprise desktop support
Canonical's technical experts are experienced and highly skilled to ensure your organisation gets true enterprise-level support for your Ubuntu desktops. Our comprehensive desktop support scope includes help with deploying multiple desktops, setting up enterprise-level applications, as well as help with desktop systems administration.
Landscape
We recommend the use of Landscape, Canonical's easy-to-use systems management tool. Landscape allows you to manage all your Ubuntu desktops, as well as servers, through a central interface, simplifying the tasks of systems management and monitoring.
Standard business and mission critical support
Canonical offers enterprise level support for both mission critical and standard business needs. We give you the flexibility to choose the type of support you require without the restrictions other vendors apply to site wide licenses.
Tap our knowledge bank
Engaging Canonical support gives your organisation access to Ubuntu and Linux experts. We will transfer knowledge to your staff, empowering them to setup and run complex systems with the ease of Ubuntu.
Contact us now to find out more or buy enterprise-level Ubuntu desktop support.
Details of Corporate desktop support
Desktop support service levels
SLA |
Details |
|
Service length |
1 year |
|
Hours of coverage |
Business day |
|
On-line access |
Yes |
|
Telephone access |
Yes |
|
Priority 1 response |
4 hours |
|
Priority 2 response |
1 business day |
|
Priority 3 response |
2 business days |
Desktop support scope
Scope |
Included |
| Installation | |
|
CD installation |
Yes |
|
Hardware compatibility |
Yes |
|
Hardware diagnostics |
Yes |
|
Windows migration |
Yes |
|
Application selection |
Yes |
|
Graphical desktop |
Yes |
|
System booting |
Yes |
|
Advanced filesystem setup |
Yes |
|
Network installation |
Yes |
|
Automated installation |
Yes |
| Applications | |
|
Desktop environment |
Yes |
|
Web browser |
Yes |
|
|
Yes |
|
Movies and music |
Yes |
|
Digital pictures |
Yes |
|
Office applications |
Yes |
|
Games |
Yes |
|
Education |
Yes |
|
Certified applications |
Yes |
|
Digital art |
Yes |
|
Communications |
Yes |
|
Desktop publishing |
Yes |
|
Personal accounting |
Yes |
|
Advanced productivity |
No |
|
Advanced applications |
No |
| System Administration | |
|
Hardware management |
Yes |
|
Wireless networking |
Yes |
|
Printers |
Yes |
|
Sound |
Yes |
|
System support |
Yes |
|
Backup |
Yes |
|
Firewall |
Yes |
|
Updates and upgrades |
Yes |
|
Kernel support |
Yes |
|
Desktop virtualization |
Yes |
|
Landscape |
No |
|
Remote access |
No |
|
Windows network access |
No |
|
Desktop security |
No |
